Frequently Asked Questions

A police report may be obtained online using the Town's records request portal or from the Town of Palm Beach Police Department Records Unit located in the lobby of the Police Department, 345 South County Road, Palm Beach, FL 33480. This service is provided Monday - Friday from 9:00 a.m. until 3:00 p.m. You can also call ahead of time at (561) 838-5480. Please have your case number available.

Our address is 345 S. County Road, Palm Beach, FL 33480. We are located between Royal Palm Way and Worth Avenue across the street from the Palm Beach Town Hall.

In any non-emergency situation, dial (561) 838-5454. This number is available 24 hrs. a day, seven days a week. Use this number to report suspicious activity or to request any police service. In any emergency call 9-1-1. Describe your emergency (police, fire or medical) and stay on the line. Be assured that while you are on the line with the operator – emergency personnel have already been dispatched to assist you.

Certain streets and/or blocks have been designated by the Town of Palm Beach for parking by resident permit only. If the street on which you live has been so designated, you can obtain a permit at the Finance Department in Town Hall, 360 S. County Road, Palm Beach. You must show proof of residency and a vehicle registration. Temporary parking permits are also available for guests. For more information, please call the Finance Department at (561) 838-5400 or download the information sheet.  

For more information please click on the following link:  Park-in-Palm-Beach

The Town of Palm Beach requires all alarms to be registered. You can download the ALARM REGISTRATION APPLICATION here and return the Subscriber Card in person or mail to Town Hall, 360 S. County Road, Palm Beach on Mon - Fri. from 9:00 a.m. - 5:00 p.m. The following information is needed: the name, address and phone number of your alarm company, names and phone numbers of emergency contacts (persons we can contact when you are not at home and who can respond with a key to your residence if needed). 

The Direct Connect Program saves valuable time by immediately dispatching police when an alarm is activated at your business.

Residents may register for Direct Connect Residential Program by clicking here: Direct Connect Residential Alarm Application

Businesses may register for the Direct Connect program by clicking here: Direct Connect Business Alarm Application

The Police Department’s Crime Scene Unit, which is located on the right upon walking into the police station, will do fingerprinting between the hours of 9 am to 3 pm Monday-Friday.  The Crime Scene Unit will supply the fingerprint card unless the individual requests a specific fingerprint card be used.  To ascertain if we have a particular fingerprint card, you can contact the Crime Scene Unit to inquire at 561-838-5454.

The Palm Beach Police Department offers a "Closed House" service.  Before leaving town, whether for a short vacation or for the entire season, call the department's non-emergency number (561-838-5454) to register for this free service or follow the link below to complete the convenient online form or printable Closed House PDF form. 

When you call, the Telecommunicator will take down pertinent information which will be provided to the officers who patrol your street. Officers will check your house periodically throughout the day and night to insure that it is secure in your absence. When you return to town, call 561-838-5454 to cancel the service. There's no need to re-register each time you leave town. Simply call the Palm Beach Police Department to let us know you wish to activate the service.  

Closed House Printable PDF Form

Yes. Call the Training & Community Relations office at (561) 838-5467 to request a free security survey. A specially trained and certified Crime Prevention Practitioner will conduct the survey and provide you with a written report. This survey is available for private residences, condominiums, offices and retail businesses.

Private citizens or organizations sometimes have the need for police service beyond that which can be provided by the regular assignment of police officers. The Palm Beach Police Department provides for private police services with all associated costs to be paid by the private party. To request this service, please call (561) 838-5467 during normal business hours. 

Visit our Careers Section on this website which will provide information on law enforcement job opportunities and requirements. In addition to applying for open positions, you may also submit your interest in a future position. Should a position become available, you will be notified by email and/or mail. 

To learn more visit:  https://palmbeachfl.attract.neogov.com/

Parking tickets can be paid online with Mastercard or Visa by visiting the link below. You can also pay with check or money order by mailing the citation along with your remittance to: Town of Palm Beach Finance Department PO Box 2029 Palm Beach, FL 33480. If you prefer to make payment in-person, Town Hall is located at 360 S. County Road, Palm Beach.

If you believe a parking ticket was issued in error, you may submit an online appeal. The Palm Beach Police Department will only rescind tickets issued in error. Electing to appeal a parking citation will not waive late fees, which accrue seven calendar days after issuance. If the citation is not rescinded, ALL late fees will apply. 

The appeal is not a plea or request for a court appearance. To hear your case before a magistrate in pursuit of “Not Guilty,” you must provide the court with your name, address, and a copy of the citation in person or in writing (The County Courthouse Clerk of the Circuit Court at P.O. Box 3544 West Palm Beach, FL 33402-3544; Phone (561) 355-2994). The court will notify you of the court date.

To maintain the highest level of public confidence, all complaints will be thoroughly and impartially investigated. The Professional Standards Lieutenant operates as the investigative arm of the Chief of Police to identify and review employee behavior that would tend to discredit the Department and the community we serve. Professional Standards ensures all complaint investigations are conducted with consistency and fairness. Complaints may be received in person, via written correspondence, telephone calls, or anonymously. 

Please call (561) 838-5454 and ask to speak with the Patrol Commander on duty for more information or download the Citizen Complaint form below for further instructions.

Citizen Complaint Form

The Town Emergency Re-Entry List Program is designed to assist our out-of-town residents/owners/lease holders, business owners or property representatives in gaining access to the Town after an emergency (e.g. hurricane) event.  You MUST have a government issued I.D. to be placed on this re-entry list.  Those with a Florida driver’s license that have a Town address do not need to complete this, unless they wish to place a property representative on the re-entry list.  

After your application is submitted your name will be placed on an approved Emergency Re-Entry list that will be verified by an officer at designated re-entry checkpoints after an emergency.  For security reasons, you will still be required to stop and present government issued I.D. at checkpoints.  Please direct any questions to the Police Department at 561-838-5466.

PDF Application:   RE-ENTRY LIST PROGRAM APPLICATION  

Fillable Application:  FILLABLE RE-ENTRY LIST PROGRAM APPLICATION.

Completed applications and supporting documentation can be e-mailed to: TCR@palmbeachpolice.com or mailed to Town of Palm Beach Police Department, 345 S. County Road, Palm Beach, FL 33480

All of the Town Ordinances can be found at www.municode.com or by clicking:  https://library.municode.com/fl/palm_beach/codes/code_of_ordinances

For information about the Citizens Academy please click here. 

For information about the Youth Academy please click here.

There are many different reasons why you might be stopped by a police officer. Whatever the reason, the officer needs your cooperation. •The police may want to warn you about a potentially dangerous situation. •You may have committed a traffic violation. •Your vehicle may match the description of one used in a criminal act. •The officer might think you are in trouble and need help. •You may have witnessed a crime. If you are stopped by the police while driving, you may feel confused, anxious or even angry.These are natural feelings, but remember, traffic stops can also be stressful and dangerous for the police officer. Each year, a number of law enforcement officers are killed or seriously injured while making the "routine" traffic stop. Police officers are especially vulnerable during the hours of darkness. Remember: Be courteous and cooperative in any stop by the police. If you are courteous and cooperative, they will respond in kind.

You, as a law-abiding citizen, can do the following to help lessen the uneasiness of the experience: When you see the blue overhead lights and/or hear the siren, remain calm, slow down and pull over in a safe location off the roadway. • Do not exit your vehicle unless asked to do so. This is for safety reasons. • Keep your hands on the steering wheel so the officer can see them. • Inform the officer of any weapons in your vehicle and their location. Do not reach or point to the location. • Avoid any sudden movements, especially toward the floorboard, rear seat or passenger side of the vehicle. • Comply with the officer’s request to see your driver's license, proof of insurance and vehicle registration. Florida law requires you to carry these with you. • If your documents are out of reach, tell the officer where they are before you reach for them. • If there are passengers in your vehicle, encourage them to remain quiet and cooperate with instructions. You, as the operator, are solely responsible for your vehicle and its occupants. • Avoid becoming argumentative. Arguing will not change the officer's mind. If you contest the violation, you will have an opportunity to address the matter in court. • Answer all questions truthfully. • The officer may issue you a ticket. If you feel the reason is vague or unclear, politely ask the officer for details. • If asked to sign a citation, do so. It is not an admission of guilt. Refusal could result in an arrest. • You have the right to politely deny a request by a police officer to search your car; however, if probable cause is present, the officer has the right to search your vehicle without your consent. • Understand that each situation is unique and the police officer must alter his or her response to fit the circumstance. Generally, however, a police officer - Will provide his/her name upon request. - Will inform a person of the reason for being stopped. - Will only arrest a person for a crime committed in the officer's presence, or when the officer has probable cause to believe the person has already committed the crime. REMINDER: Florida Statute 316.126 requires that all drivers yield the right of way to emergency vehicles. Drivers are to immediately pull over parallel to the nearest edge, stop and remain in a stopped position until the emergency vehicle has passed.

Please click here

The Town of Palm Beach Police Department is implementing a new way for businesses and residents to update the information that is kept on file to reach a representative should they be needed. Owners will be able to go to our website at www.townofpalmbeach.com under “How Do I”, “Register For” to fill out either our residential or business information forms to mail, fax, or drop off directly to the Police Department. These forms ask for owner information, those authorized with a key to respond out should the owner not be available, any gate or access codes to the property and companies authorized on the property such as landscapers, construction, housekeepers, etc.  This information is essential to have on file and kept up to date so that the Police Department and Fire Rescue Department can reach an authorized representative who can respond to the scene within 30 minutes.

This information will be stored securely by the Police Department Communications Unit and accessible only to police and fire rescue personnel. To verify the information provided, we ask for two forms of identification linking the owner to the property and sent with the residential or business information form, such as driver’s licenses, business rental agreements, vehicle registration, or a bill associated with the owner and the property.

Click here to fill out: Residential Information Fillable Form

Click here to fill out: Business Information Fillable Form

FAX TO:   561-835-4736

Attn: Communication Supervisors

MAIL OR DROP OFF: 

Communications Supervisors

Palm Beach Police Department

345 S. County Road

Palm Beach, FL 33480

We ask that all residents and businesses participate in this program to ensure we have the most up to date information.  For any inquiries, please reach out to Telecommunicator Supervisor Brittany McGary at BMcGary@palmbeachpolice.com or any Telecommunications Supervisor at policecommosupervisors@palmbeachpolice.com.

Public beach access points have time-set electronic locks installed and managed by the Public Works Department. These public beach access points will be open during the day and then the locks activate at night per Town ordinances. For any questions regarding beach access points with keypads, please call (561) 838-5454. 

Yes, residential car washing is allowed in a resident's driveway or garage. However, it is prohibited to wash your car in the street.

No, a permit for a moving truck is not needed. However, a Right-of-Way Permit may be needed if the moving truck will be blocking a sidewalk right-of-way.  For assistance or clarification, call (561)838-5454

To contact, please visit the U.S. Customs and Border Protection website.

To contact Child Protective Services in the State of Florida, please visit the Florida Department of Children and Families website.

For an emergency, call 911.

A permit is required for a Portable on Demand Storage (POD) Unit. The POD cannot be on the property for more than five days. Please refer to Sec. 134-1732. For additional information, contact the Planning, Zoning, and Building department at 561-838-5431. 

Click Here to view the guidelines in document form. 

Artisan Sign:

• 4 inches x 11 inches
• White Background
• Black Lettering
• Two lines - Example - Company name and phone number, Etc.

Stand:

• No more than 30 inches high
• Arm to hang size no more than 16 inches long.

Single-family homes are not permitted to be rented more than three times in a calendar year.  

Please see Section 134-2 in the Code of Ordinance. 

If you believe a business is operating in the Town of Palm Beach without the required documentation or approvals, please contact the Code Enforcement Division at 561-227-7080. Code Enforcement investigates potential violations related to business licensing, permitting, and zoning compliance, and can provide guidance on next steps.

For concerns related to animal control in the Town of Palm Beach—such as stray animals, nuisance complaints, or possible violations of animal-related ordinances—please contact Code Enforcement at 561-227-7080. Code Enforcement can take your report, provide guidance, or coordinate with the appropriate resources as needed.

For noise regulation inquiries or complaints in the Town of Palm Beach, contact Code Enforcement during business hours (M-F 8:30 AM - 4:30 PM) at (561) 838-7080.

Outside business hours, including evenings and weekends, call the Police Department non-emergency line at (561) 838-5454.

Key rules include construction limited to 8 AM-5 PM (seasonal), lawn equipment under 65 dBA at 50 feet, and general prohibitions on disturbing noise (Chapter 42, Town Code).

For Code Enforcement questions in the Town of Palm Beach, please contact them at 561-227-7080.

Booting is managed under Code & Parking Enforcement for unpaid citations.

To have the boot removed from your car, pay all outstanding fines plus any boot fee (typically $100-200) via the Online Payments portal at townofpalmbeach.com/223/Online-Payments-and-Parking-Appeals. Once paid, contact the Police Department at (561) 838-5454 after hours for immediate removal; they dispatch within 30-60 minutes.

Do not tamper with the boot, as it risks towing, additional fees, or vehicle impoundment.