Strategic Priority: Community Culture and Character

Strategic Focus Areas:

  • Quality of Life | Our lifestyle is sustained by the preservation of our community’s beauty through its built and natural environment, management of traffic, parking, and mobility impacts, enjoyment of cultural, recreational, and educational opportunities, expectations for respectful community conduct, and a safe and secure community. 
  • Community Preservation | The Town promotes Palm Beach’s small-town feel by preserving its exceptional architectural character, rich history, unique character, and historic commercial districts and businesses. 

Strategic Objectives:

  • Support the community to live happier, healthier, and longer lives. 
    • Ensure the delivery of exceptional medical care to our community.
      • Implement medical and equipment industry standards and best practices for community care. 
      • Ensure Fire Rescue has sufficient in-house instructors. 
      • Meet and exceed American Heart Association standards for EMS-related activities.
      • Maintain the highest national ISO rating to keep our fire and rescue services in the top 10% nationwide. 
      • Ensure firefighters receive ongoing company-level training, both online and in-person, and maintain certification.
    • Intradepartmental coordination of contract staffing management for recreation, tennis, golf, and marina maintenance and improvements. 
    • Renovate the original golf shop to improve player experience and restaurant operations.
    • Enhance the experience for customers at the driving range.
    • Update youth and adult programming and seek partnerships as needed. 
      • Collaborate programming with partners HealthFitness, Rush Soccer, and Perseverance Basketball. 
      • Solicit program and facility feedback using online reviews, in-person comments, and surveys.
    • Update GIS map layers for community culture, historical sites, and landmarks, including landmark and zoning web applications, monument assets and ADA ramp assets, as well as existing paper town maps.
    • Create and prepare new maps in support of the Comprehensive Plan.
  • Proactively address the impacts of development decisions occurring outside the Town to minimize adverse impacts to residents.
    • Investigate the effects of federal, state, and county regulations.
  • Plan and manage growth and redevelopment to maintain Palm Beach’s small-town feel and integrity as a distinctive, vibrant coastal community.
    • Preserve and manage historic resources with aesthetic or architectural character.
    • Streamline the development review and permit process.
  • Create a town-wide culture among employees that mirrors the community’s culture of graciousness, kindness, and exceptionalism through operational alignment of the Town’s Vision, Mission, Values, and Strategic Plan. 
    • Operate the marina in alignment with the culture and character of the Town of Palm Beach. 
    • Continue to hire and promote top individuals focused on abilities and exceptional customer service. 
      • Revise the hiring process to identify top talent. 
      • Revise the promotional process to identify the most qualified individuals.
    • Reinforce the importance of Town values in performance management (onboarding, workforce planning, progression, and performance).
  • Complete and implement the Comprehensive Plan and Zoning Code review. 
    • Adopt and implement the Town’s Comprehensive Plan.
    • Develop GIS mapping for planning purposes. 
    • Review, update, and adopt the Town’s zoning code revisions.
    • Implement communication and education post-adoption.
  • Support and preserve historical sites and landmarks.
    • Adopt and enforce the required ordinances and resolutions.
    • Implement historic preservation programs for landmarks, districts, and significant buildings. 
    • Review properties for potential landmarking and historically significant designations. 
    • Implement public visibility layers for landmarked properties, districts, and historically significant buildings. 
    • Assist owners of landmarked and historically significant properties with rehabilitation projects throughout the permitting process.
  • Deliver community enhancement projects.
    • Renovate Phipps Ocean Park.
    • Complete the North Fire Station Renovation Project.
  • Maximize the use of technology for community safety and awareness. 
    • Expand the Town’s camera system over the next two years.
    • Implement high visibility patrol and specialty unit operations.
    • Educate the public on Town ordinances to enhance compliance and property values.
    • Conduct inspections for code compliance across the Town. 
    • Expand Direct Connect users to improve alarm response for residents and businesses while reducing resources allocated to false alarms.