How do I order a Knox Box?

The Knox-Box® Rapid Entry System is a secure emergency access program developed for property owners and first responders. The Town of Palm Beach Fire Rescue uses the Knox-Box Rapid Entry System to prevent costly entry damage while protecting property and lives. When a fire breaks out or there is a medical emergency, Knox® products allow immediate entry into buildings and property without forced entry damage or delay. Property owners store entrance keys, access cards and floor plans in high-security Knox-Box key boxes mounted near building entrances. Each Knox-Box purchased by a property owner is keyed to a single master key controlled by the Fire Department.


  • Go to Knox Corp web site –

  • In the upper right had corner click the red “BUY” button

  • Select your location from the drop down menu “FLORIDA”

  • Select the Town of Palm Beach Fire Department this is listed under “Palm Beach Town Fire/Rescue”

  • Select the top listing and choose the type of box you would like to purchase

  • Complete your information and click the “Add to Cart” button.

  • Confirm you have the correct Fire Department “Palm Beach Town Fire/Rescue”

  • Submit Order


  • When you receive your new box you will need to have it installed; we asked that the box be at least 5 ft. above the ground, near the main entrance to your home or business. The box should be unobstructed and in a place where it will be visible to first responders.
  • When the installation of your box is complete, please contact the Division of Fire Prevention and Life Safety to schedule an appointment to lock your box.
  • Please have any keys, codes, medication lists, floor plans, etc. prepared for the Fire Inspector to lock in your box.

If you have any questions during this process, please contact the Division of Fire Prevention and Life Safety at 561-227-6440. 

Show All Answers

1. How do I request a copy of an incident report?
2. How do I order a Knox Box?
3. Do you provide CPR / AED classes?
4. Does the Fire Rescue Department install/inspect child safety car seats?
5. Whom should I contact about my transport bill?
6. When I call 911, why do multiple units respond?
7. Why does a fire truck come when I call for an ambulance?
8. How do I report a leaking or broken fire hydrant?
9. May I schedule a visit to the fire station or have the Fire Rescue Department visit my home?
10. What are the requirements to become a firefighter?
11. May I do Community Service at a fire station or through the fire department?
12. Does the Fire Rescue Department fill private pools with water?
13. Will the Fire Rescue Department come to my residence to change the batteries in my smoke detector?
14. How do I access the Fire Rescue Department's webpage?