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EMS incident reports contain confidential information and are protected under HIPAA. They may only be provided to the person about whom they pertain or as provided by law and/or HIPAA regulations.
The Knox-Box® Rapid Entry System is a secure emergency access program developed for property owners and first responders. The Town of Palm Beach Fire Rescue uses the Knox-Box Rapid Entry System to prevent costly entry damage while protecting property and lives. When a fire breaks out or there is a medical emergency, Knox® products allow immediate entry into buildings and property without forced entry damage or delay. Property owners store entrance keys, access cards and floor plans in high-security Knox-Box key boxes mounted near building entrances. Each Knox-Box purchased by a property owner is keyed to a single master key controlled by the Fire Department.
Go to Knox Corp web site – www.knoxbox.com/Products
In the upper right had corner click the red “BUY” button
Select your location from the drop down menu “FLORIDA”
Select the Town of Palm Beach Fire Department this is listed under “Palm Beach Town Fire/Rescue”
Select the top listing and choose the type of box you would like to purchase
Complete your information and click the “Add to Cart” button.
Confirm you have the correct Fire Department “Palm Beach Town Fire/Rescue”
If you have any questions during this process, please contact the Division of Fire Prevention and Life Safety at 561-227-6440.
Yes, the Department provides classes through our Community Education program of the Training Division. For additional information, please call 561-227-6436. Our Community Outreach Coordinator will contact you as soon as possible.
The Department contracts with a third-party billing agency, EMS Management and Consultants, Inc., for emergency transport billing. You may access information via their online patient portal at https://emsbilling.com/patient/ or call 800-814-5339 to speak with a representative.
Residents requesting an at home visit may call to make arrangements. Every effort will be made to accommodate your requests; however, please be aware that all units will still be in service and must respond to all emergency calls.