The Town of Palm Beach is pleased to announce that, effective today, hearing and/or speech impaired members of the community, or those in a situation where it is too dangerous to dial 9-1-1, now have another option to request help in an emergency – Text to 9-1-1.
The benefits to the public are significant, especially in cases when the caller cannot communicate verbally. Examples of Text to 9-1-1 scenarios include an individual who is deaf, hard of hearing, or has a speech disability; someone who is in a situation where it is not safe to place a voice call to 9-1-1; or a medical emergency that renders the person incapable of speech.
Text to 9-1-1 Guidelines:
•“Call if you can – Text if you can’t.”
•Enter the numbers “911” in the “To” or “Recipient” field. The first text to 911 should be short; include the location of the emergency; and ask for Police, Fire Rescue or Ambulance.
•Do not include anyone other than “911” in the Text message. If you include anyone else on your text, it may not be received.
•Always provide your location. Text to 9-1-1 location information is not equal to current wireless-location technology.
•Use plain language.
•Photos, emojis, and videos cannot be sent to 911 at this time.
•Language interpretation is not currently available when texting 9-1-1.
•As with all text messages, messages to 911 may take longer to receive, may get out of order, or may not be received at all.
•Text to 9-1-1 is an enhancement to the existing 9-1-1 system and is not intended to replace traditional emergency voice calls. Text Messages are routed to the Town of Palm Beach Communications Center.
WARNING: Prank texts can be identified and prosecuted.