The Palm Beach Police Department has recently seen an increase in an Apple Technical Support scheme. In each of these cases, the victim received an unsolicited call from a phone number associated with Apple Care (1-800-692-7753). The phone number that appears on the victim’s caller ID is 1-800-MYAPPLE, and the caller claims to be an employee with Apple Technical Support. During each of these calls, the fraudster attempts to convince the victim that his/her computer needed repair and needs remote access to fix the computer. While accessing folders within the victim’s computer, the fraudster claims to have found malicious items (viruses or malware) that require further attention. To fix the computer, the fraudster requires a fee, which can be paid with retail gift cards. The victim is directed to purchase the gift cards at various stores and provide the card number to the fraudster over the phone.
Apple technical support will never contact a customer directly, nor will they ever direct a customer to travel to a store to purchase gift cards as payment. If anyone receives an unsolicited call from Apple, they should hang up and contact Apple directly at 1-800-275-2273, or through online support at apple.com. and report it at ftc.gov/complaint.
How to Recognize Phone Call Scams:
• Scam phone calls and text messages may appear they are from a company you know or trust.
• Scam phone calls and text messages often tell a story in an attempt to try to convince an individual into clicking on a link or opening an attachment.
• They may claim there is a problem with your account or your payment information.
• Scammers may also request that you confirm some personal information.
To prevent falling victim to these scams, never give out personal information over the phone or through email, no matter how legitimate it may seem. When in doubt, call the police to discuss any concerns. Residents who believe they have been a victim to this type of scam should call the Palm Beach Police Department for assistance at (561) 838-5454.